Driver Guidelines
Tap2Deliver is proud of its relationships with Drivers and seeks to partner with professionals who meet and exceed customer expectations, follow industry norms, and comply with applicable legal requirements.
These Driver Guidelines are intended to ensure Drivers and Tappers can use and enjoy the Tap2Deliver platform in a safe and professional manner. Failure to abide by these Driver Guidelines may result in a driver’s account being deactivated. Note that, in some instances, Tap2Deliver may need to investigate an issue before determining whether account deactivation is appropriate. In those situations, Tap2Deliver may temporarily suspend a Driver’s access to his/ her/ their account during the investigation.
 
Failing to Maintain a Safe Environment
The safety of Drivers and Tappers — and the public in general — is Tap2Deliver’s first priority. In order to foster a safe environment for Drivers and Tappers, Tap2Deliver does not permit activity on the platform that could injure others or create unsafe conditions. A Driver’s account may be deactivated as a result of any of the following actions:

• Violence/Aggression, including:
  Carrying a weapon while providing services through the App and while on the premises of a third party retailer or a customer location
• Assault, violence or threats of violence
• Aggressive gestures
• Abusive or threatening mental or verbal treatment
• Harassing customers regarding money, pay, or tips
• Theft/Shoplifting
• Profanity
• Unwanted contact including but not limited to asking overly personal questions of Tappers, contractors, or employees of retailers or of Tap2Deliver
• Use of alcohol or drugs while providing services
• Property damage while providing services
• Conduct that is harassing or discriminatory in nature, e.g., offensive gestures, slurs, or other unwanted conduct based on any category protected by applicable law
• Bringing anyone along (including minors) who does not have an Tap2Deliver Driver account while providing services on the platform
• Engaging in conduct that jeopardizes package safety, e.g., including tampering with packaging or placing non-delivery items in bags, failing to verify possession of insulated bags

 
Violation of Applicable Law or Regulation
Suspension or deactivation may result if a Driver violates federal, provincial, or local law or regulation while providing services through the Tap2Deliver platform. Examples include:

• Breaking any local, provincial, or federal law while providing services through the Tap2Deliver platform
• Failure to maintain adequate insurance
• For Drivers who to deliver regulated products through the platform (in areas where such delivery is legally permissible), any failure to comply with relevant laws and regulations (e.g., not checking ID, forging a customer’s signature, or altering packages)

 
Issues with Background Checks
Tap2Deliver conducts background checks of Drivers to ensure that they meet safety standards. In accordance with applicable laws, Drivers are given the opportunity to address any background check issues that may arise, but Drivers who fail to meet the safety standards will be denied access to the platform. In cases where Tap2Deliver discovers after a Driver signs the Independent Contractor Agreement that the Driver fails to meet minimum safety standards, in accordance with applicable law, the Driver’s account may be subject to deactivation.
 
Failing to Meet Acceptable Standards of Service
Customers who use the Tap2Deliver platform expect quality service. Because of this, failure to maintain the following minimum standards of service may result in deactivation:

• Providing services that lead to repeated customer or retailer complaints
• Failure to adhere to industry norms with respect to food safety, including but not limited to, failing to use insulated bags to protect food items that need to be maintained at a hot or cold temperature, or delivering products that smell of smoke
• Repeated failure to deliver orders on time or to deliver a complete order, including
• Repeated failure to complete an order within a reasonable period of the time communicated to the customer
• Failure to complete an accepted batch

 
Confidentiality Breaches
Just as Tap2Deliver protects Drivers’ personal information, Drivers are expected to protect the personal information of customers on the platform. Confidentiality breaches can occur in a number of ways. For example, a Driver would breach the confidentiality provisions of the Independent Contractor Agreement by sharing the identity or address of a customer or another Driver, bringing any other person who does not have an Tap2Deliver Driver account along while providing services, or by taking screenshots of the Driver App while it is displaying customer information or other personally identifiable or sensitive information. In addition, the Tap2Deliver App should not be used to text or communicate with customers on issues other than the customer’s delivery items, the status of delivery, or the manner of delivery. Confidentiality breaches may result in deactivation from the platform and may also result in Tap2Deliver pursuing additional legal remedies. Using confidential and/or personal information of customers obtained through the Tap2Deliver App to contact them outside of the Tap2Deliver App for any reason not immediately related to a customer’s open order is a breach of a Driver’s confidentiality obligation under the Independent Contractor Agreement. Finally, in order to best protect the personal information of customers, Drivers must have a secure password on the mobile device to prevent unauthorized parties from accessing a customer’s personal information through the Tap2Deliver App.
 
Fraud
Fraudulent or deceptive practices on the platform can harm Drivers, Tap2Deliver, and customers. For that reason, the following acts may result in deactivation:

• Misuse of payment card, including, but not limited to misappropriation of funds or cash-back attempts
• Encouraging others to participate in fraud or to disrupt the reliability of the platform
• Abusing the written terms of Tap2Deliver or written rules of retailers that apply to coupons, loyalty programs, referral bonuses, or any other promotion
• Co-Shopping
• Delegating responsibilities to someone who does not have an Tap2Deliver Driver account and whose activities are not conducted through the Tap2Deliver platform
• Otherwise allowing another person access to the Driver’s account for any reason
• Holding duplicate Driver accounts
• Providing inaccurate or fraudulent information to Tap2Deliver during the sign-up process or otherwise, including providing an invalid or fraudulent signature on the Independent Contractor Agreement
• Failing to maintain accurate, complete, and current Driver account information
• Any fraudulent activity conducted by a Driver through a customer or Driver account
• The unauthorized use of Tap2Deliver’s trademark or intellectual property

 
Other
The Driver Guidelines are not comprehensive, and Tap2Deliver reserves the right to suspend or deactivate a Driver’s account based on violations of the Independent Contractor Agreement or for other reasons as deemed necessary in Tap2Deliver’s reasonable and good faith business judgment to ensure the safe and reliable operation of the Tap2Deliver platform. We will update the Guidelines as necessary and keep the updated version posted.